Thank you for visiting the Lumière Hotel Group, LLC (Lumière) website located at www.lumierehotels.com (the “Website”). We are pleased to provide this privacy policy to inform you of our practices with respect to the collection and use of information about visitors to our Website. It is important to us that you know that we are committed to maintaining the privacy and security of your personal information. By using this Website, you acknowledge that you have reviewed this Privacy Policy and consent to the following terms.

What we collect. You may visit this Website and learn about Lumière’s products and services. The data that we regularly collect about visitors to our Website is typically referred to as “aggregate data” (e.g., IP address, browser type, pages accessed, duration of visit, etc.) does not necessarily enable us to personally identify you, and that is not our intention. We also collect personally identifiable information, or “personal data” about you and your company, including your user name, but only if you voluntarily provide it to us by registering and/or requesting further information from us.

Why we collect it. Lumière collects personal information about its guests in order to provide superior customer service (including easier Website use), to provide you with information that we believe you will find interesting and/or useful, and to contact you for feedback on our services.

How we use it.  If you choose to provide us with personally identifiable information, we will use such information to respond to your inquiry or provide you with more detailed and customized information regarding Lumière’s products and services. We may provide this information to our partners if we believe in our opinion it would be helpful in responding to you. For example, if you ask us to provide you with information about one of our strategic branding partners, we may provide your request and contact information to that customer so that the customer may respond to your request directly. If, in the future, we undergo any sort of corporate reorganization, we may need to transfer your personally identifiable information to the surviving entity. However, we do not sell or rent our customer lists to anyone. The list is used for internal purposes only. In the event you choose to provide your personal information and/or email information, you may change your mind at any time and ask not to receive further communication from us by using the opt-out button which will be clearly available on all emails to you.

Additionally, if you are a lumière hotel preferred program member, you may also choose to receive communication from Lumière in a non-email format by indicating your preference in your profile. By completing your profile page, you are considered to have consented to share your personally identifiable information with Lumière, but always in accordance with this Privacy Policy.

Access by Our Employees. We limit our employees’ access to your personally identifiable information to the minimum amount reasonably required to provide prompt, high quality service for this website.

Reservations. As detailed in our Terms of Use for the Website, all hotel reservations are made through a third party booking site (the “Booking Site”). Even though you are linked to it from this Website, the Booking Site is governed by its own privacy policy. Understanding our guests’ interest in a secure and confidential ability to reserve rooms from our Website, we have chosen a successful and proven Booking Site through a careful review process. Either the Booking Site or Lumière may cancel or modify reservations if it appears that those reservations are in error, or were made by a person who is not authorized to make the reservation, including someone who is not of legal contracting age.

Cookies. To facilitate your use of this website, Lumière uses session “cookies.”  A cookie is a small amount of data that Lumière’s servers transfer to your browser and that only Lumière’s servers can read. When you log onto this website, the cookie file captures your IP address, unique session identifier number and other session data to enable you to traverse through this website’s various screens without having to authenticate yourself at each new screen or input duplicate information. Lumière’s cookies terminate at the end of the session, or after ninety (90) minutes of idle time, and no information is permanently saved on your system – Carson will confirm. However, you may also receive cookies from our partners and advertisers, as is standard in the industry. Cookies from third parties are not subject to this Privacy Policy, but rather to the privacy policy of those third parties.

If you do not want to accept cookies, you can block your computer from accepting them through your internet browser. Please realize that blocking cookies will impact our ability to make the use of the Website easier for you.

Links. For your convenience, we have provided links to certain third party websites, including but not limited to some of Lumière’s strategic branding partners. If you choose to visit a third party’s site, please be aware that the third party’s privacy policy, and not Lumière’s, will govern your activities and any information you disclose while visiting the third party’s site.

Not for Children. This Website is designed for use by people who are over the age of 18. The potential for collection of personally identifiable information is one of the reasons for this distinction. Lumière will never knowingly provide personally identifiable information from Website visitors under the age of 18 to any third party; however, please be aware that the only way to be certain that such information is kept private is for those under the age of 18 not to use the Website.

We keep it Secure. Although there is no way to “guarantee” security, because it is important to us that our guests feel comfortable and confident about providing their personal information to Lumière, we take several layers of precaution with your personal information. lumièrehotels.com is hosted in a secure environment. The Website’s servers and systems, and those of the Booking Site, are configured with data encryption technologies, password protection and firewalls. Thus, your personally identifiable information is protected by a Secure Sockets Layer (SSL) and Verisign technology to ensure its safety.

Policy Changes. Lumière reserves the right to change this privacy policy. If and when it is revised, the date on which it was revised will be posed on this website. Your continued use of this Website will be subject to the then-current privacy policy.

Exceptions. Lumière may disclose your personally identifiable information if we reasonably believe that it is necessary to protect the Website or other assets of Lumière. Lumière may also disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority. Of course, any disclosure would be as minimal as reasonably possible, and we would always try to reasonably protect your privacy.

Questions and Updates. If you have any questions or suggestions about our privacy practices, or you wish to update or correct any personally identifiable information that you have chosen to provide to us, please feel free to contact us at info@lumierehotels.com.